Please take your time to read this information carefully.
A few important things:
- Take note of your booking reference(s) which you will need for your government locator form prior to your arrival to the UK.
- Your kit(s) will be dispatched to you via Royal Mail the same working day (Mon-Fri) if ordered before 1pm. Orders placed after this time are dispatched the next working day.
- Follow the instructions enclosed in the kit very carefully on how to collect and send your swab sample.
If you have not received your kits three working days after placing your order then please email firstname.lastname@example.org so we can look into this for you.
We cannot be responsible for any losses or damages caused by delays to the postal system, couriers or lab partners.